Effective date: August 8, 2025
Company: Rendera Software OÜ (registry no. 16888253)
Address: Paju tn 2, 50603 Tartu, Tartu maakond, Estonia
Contact: legal@render-a.com

1) Parties, Eligibility & Scope

These Terms govern access to and use of the Rendera web-based platform for 3D modelling and rendering of rooftop solar systems (the Service). You (Customer or User) must be at least 18 years old and have legal capacity to enter into this agreement. If you are using the Service on behalf of a company, you represent that you are authorised to bind that entity. Otherwise you will be considered an individual user.

2) Account & Organisation Administration

You must provide accurate information and keep credentials confidential. Organisation owners/administrators control seats, roles, and access. Rendera may assume instructions originating from an authenticated admin are authorised by the organisation. You are responsible for all activity under your account.

3) Subscriptions, Free Trials, Auto‑Renewal & Pricing

  • Plans: Monthly or Annual. Fees are shown at checkout and exclude applicable taxes unless stated otherwise.
  • Billing: Processed by third‑party payment providers (e.g., Stripe). You authorise recurring charges until cancellation.
  • Auto‑Renewal: Plans renew at the then‑current price unless you cancel at least 24 hours before the end of the current term.
  • Price Changes: We will give at least 30 days’ notice for increases; continued use after the renewal date constitutes acceptance.
  • Trials/Promotions: If you do not cancel before a trial ends, the paid plan begins automatically.

4) Right of Withdrawal (EU Consumers)

If you are an EU consumer purchasing online, you may have a 14‑day withdrawal right. However, by asking to access the Service immediately after purchase, you expressly agree that we may start supplying the Service at once and you acknowledge you lose the withdrawal right once performance has begun. This does not affect non‑waivable consumer rights.

5) Refunds, Downgrades & Cancellations

  • You can cancel at any time via account settings; the plan remains active until period end.
  • Unless required by law, fees are non‑refundable and non‑creditable for partial periods, unused features, or downgrades.
  • If required by applicable consumer law, proportional refunds will be honoured.

6) Permitted Use & Acceptable Use Policy (AUP)

You must not: (a) copy, modify, reverse engineer or create derivative works of the Service; (b) attempt to bypass technical protections; (c) use bots or scrapers except via documented APIs; (d) upload unlawful, infringing, or harmful content; (e) interfere with or disrupt the Service or other users; (f) use the Service to design or simulate illegal installations or to violate export/sanctions laws.

7) Third‑Party Services & Integrations

The Service may interoperate with third‑party tools (e.g., cloud storage, payment providers). Rendera is not responsible for third‑party terms or privacy practices. Use of third‑party services is at your discretion and subject to those providers’ terms.

8) Intellectual Property & Feedback

All intellectual property rights in and to the Service, including but not limited to the software, user interface, templates, documentation, and trademarks, are and shall remain the exclusive property of Rendera or its licensors.

Your Content: You retain full ownership of all projects, models, text and other content you upload or submit to the Service (“User Content”). By submitting User Content, you grant Rendera a non-exclusive, worldwide, royalty-free licence to host, process, display, and create non-user-visible derived artefacts, and to use anonymised or aggregated forms of such content for the purposes of providing, securing, improving, and conducting research and development (R&D) on the Service. Personal data within User Content will be processed for R&D purposes only in anonymised or aggregated form, unless you have provided explicit consent for other uses.

Compliance and Responsibility: You represent and warrant that all User Content complies with all applicable laws, regulations, and industry standards, and does not infringe, misappropriate, or otherwise violate the intellectual property rights, privacy rights, or any other rights of any third party. You are solely and fully responsible for your User Content.

Indemnification: In the event that any claim, demand, legal proceeding, or action is brought against Rendera, its affiliates, officers, employees, or contractors, arising out of or relating to your User Content, you agree to indemnify, defend, and hold harmless Rendera from and against any and all losses, liabilities, damages, costs, and expenses (including reasonable attorneys’ fees) incurred in connection therewith.

Content Removal: Rendera reserves the right, at its sole discretion and without prior notice, to remove, restrict access to, or disable any User Content that it believes, in good faith, may violate these Terms, applicable law, a court order, a legal notice, or which it otherwise deems inappropriate or harmful to its interests or the integrity of the Service.

Feedback: You grant Rendera a perpetual, irrevocable, worldwide, royalty-free licence to use, reproduce, modify, and exploit any feedback, suggestions, or ideas you provide, without restriction or obligation to you.

9) Confidentiality

Each party must treat the other’s non‑public information as confidential and use it only to perform under this Agreement, applying at least reasonable industry‑standard protections. Exceptions apply for information that is public, independently developed, or obtained without confidentiality duties.

10) Data Protection, DPA & Subprocessors

  • Roles: For account and platform operations, Rendera acts as a controller. For organisation‑managed end‑customer personal data uploaded to the Service, Rendera acts as a processor.
  • DPA: A GDPR‑compliant Data Processing Addendum (DPA) is available upon request and, when executed, becomes part of these Terms.
  • Subprocessors: Rendera uses vetted subprocessors (e.g., cloud hosting and trip). A current list is available on request and may be updated with notice where required.

11) Security, Business Continuity & Incident Response

Rendera applies industry‑standard administrative, technical and organisational measures (encryption in transit, access controls, regular backups). We maintain incident response procedures and will notify you of a personal‑data breach without undue delay, consistent with applicable law.

12) Service Availability, Support & Maintenance

  • Availability: We aim for high availability but do not guarantee uninterrupted access. Planned maintenance will be announced where practicable.
  • Support: Business‑hours email support for all paid plans; enhanced support/SLA may be available under a separate agreement.
  • Modifications: We may improve, add, or remove features; if a change materially reduces core functionality, we will provide prior notice and reasonable alternatives.

13) Beta/Preview Features

We may offer alpha/beta features for evaluation. These are provided as‑is, may be discontinued at any time, and are excluded from any uptime or support commitments.

14) Export Controls, Sanctions & Anti‑Corruption

You must comply with applicable export control and sanctions laws and anti‑bribery/anti‑corruption laws. You affirm that you are not a sanctioned party and will not permit access from embargoed jurisdictions.

15) Indemnity

To the extent permitted by law, you will indemnify and hold harmless Rendera, its affiliates and personnel from third‑party claims arising from (a) your unlawful content or use; (b) your violation of these Terms; or (c) your violation of third‑party rights.

16) Disclaimers & Limitation of Liability

The Service is provided “as is”. Except as required by law, no warranties (express or implied) are given. To the maximum extent permitted by applicable law: (a) neither party is liable for indirect, incidental, special, exemplary, or consequential damages; and (b) each party’s aggregate liability is limited to amounts paid by you to Rendera in the 12 months preceding the event giving rise to liability. Nothing limits liability for death or personal injury caused by negligence, fraud, wilful misconduct, or other liability that cannot be limited by law.

17) Suspension & Termination

We may suspend or terminate access if you materially breach these Terms or if required by law/security. Upon termination, your access ends and we will delete or return your Content upon request, subject to legal retention requirements.

18) Data Return & Deletion

Upon termination or request, you may export your projects. Unless legally required otherwise, we will delete account‑linked personal data and Your Content within 90 days after termination. Backups may persist for limited periods in encrypted form.

19) Assignment, Force Majeure & Other Terms

You may not assign these Terms without prior written consent (not unreasonably withheld); Rendera may assign to an affiliate or in connection with a merger, acquisition, or asset sale. Neither party is liable for delays/failures due to causes beyond reasonable control (force majeure). If any provision is invalid, the remainder remains in effect. No waiver unless in writing.

20) Governing Law & Dispute Resolution

These Terms are governed by the laws of Estonia and applicable mandatory EU consumer protections. Courts of Estonia have exclusive jurisdiction, except where mandatory local consumer rules provide otherwise. Before court proceedings, the parties will attempt good‑faith resolution.